Shipping policy

Shipping Policy

Order Processing Time

Please allow 2–4 business days for order processing and packaging. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Time

• Average delivery: 3–7 business days within the U.S.

• International shipping: 7–15 business days (times may vary).

Note: Delivery times may be affected by factors outside of our control (holidays, weather delays, customs, etc.). We do our best to ensure timely delivery but cannot guarantee exact dates.

Order Cancellation

• You may cancel your order within 24 hours of placing it with no penalty.

• If your order has already been shipped, it cannot be canceled.

To cancel, email us at everglowbeauty.shop2@gmail.com with the subject line “CANCEL” and include your order number.

Incorrect Address

If you entered an incorrect shipping address, please contact us immediately at everglowbeauty.shop2@gmail.com.

• If the order has not shipped yet, we can update the address.

• If the order has shipped, we are not responsible for packages sent to the wrong address.

Damaged or Lost Packages

We carefully package each order, but if your product arrives damaged, please contact us within 48 hours with:

• Your order number

• A clear picture of the damaged product

Email us at everglowbeauty.shop2@gmail.com, and we will gladly send a replacement at no cost.

If your package is lost in transit, please reach out to us at the same email, and we’ll assist you in resolving the issue with the shipping carrier.

Questions?

If you have any questions not answered here, please email us at everglowbeauty.shop2@gmail.com. We typically respond within 24 hours.